Monday, November 29, 2010

My paper on "Client Scenarios" just published on IEEE Proceedings

My recently accepted and presented short paper on
"Exploring the Tension between User’s and Main Stakeholder’s Goals: The Role of Client Scenarios" has been just published on the IEEE Proceedings of the 1st Workshop on The Web and Requirements Engineering (WeRE'10), held within the 18th IEEE International Requirements Engineering Conference 2010 in Sydney, Australia.

Full PDF paper available from my research site:

paper page on IEEE Proceedings Digital Library:

Paper abstract:
This paper introduces the notion of Client Scenario as a conceptual tool to characterize and address the tension between user and main stakeholder's goals in web requirements analysis. As complementary to traditional user scenarios, Client Scenarios assume the perspective of the main stakeholders of an interactive application in projecting stakeholder-desired behaviors on the user experience. Client scenarios are an important variation over a commonly used technique in requirements engineering (scenarios in general) and can facilitate web designers, requirements analysts and project managers to elicit and model a comprehensive set of requirements from different viewpoints, as they complement the considerations of the user's needs with the communication and business goals of large web applications.

Tuesday, November 16, 2010

IEEE Web Systems Evolution Symposium 2011 - Call for Papers

As Program Co-Chair of the 2011 IEEE Web Systems Evolution Symposium, I am happy to invite all interested scholars and practitioners to submit high-quality paper proposals concerning a broad variety of exciting topics in web application design, evaluation and evolution.

Full PDF Call for papers:


WSE 2011 Special Theme is Access for All. Since WSE 2001 in Florence, over the last decade there have been numerous advances related to the accessibility of Web applications for the disabled, including multilingual Web sites, beyond-desktop (non-PC) devices for Web content, and new navigation paradigms and technologies. These advances have profound implications for the systematic evolution of modern Web applications. Starting from this special theme, WSE topics of interest include, but are not restricted to, the following aspects of Web systems design, development, maintenance and evolution:

Accessibility of Web systems
Mobile Web systems
Model-driven reengineering and re-design of Web systems
Requirements Evolution for Web Systems
Migration towards Web 2.0, SOA, and the Cloud
Web systems with self-adaptive and autonomic features
Novel Web paradigms and their impact
Traceability of Web systems
Reverse engineering and analysis of Web systems
Security and privacy in Web systems
Evaluation, testing and quality assessment of Web systems
Multilingual Web systems
Semantic Web
Empirical studies of Web systems

Thursday, October 21, 2010

World Usability day in Indianapolis with Aaron Marcus

Presented by: Indiana Chapter of the Usability Professionals' Association (UPA)
Sponsors: Center for Information and Communication Sciences, Ball State University
Indiana University School of Informatics at IUPUI
If you are interested in becoming a sponsor for this event contact us at
What: Celebration of the sixth annual UPA World Usability Day
International UPA World Usability Day
When: November 11th, 2010 from 8:00am to 6:00pm
Program: This year we are featuring renowned UX speaker Aaron Marcus
Aaron Marcus is the founder and President of Aaron Marcus and Associates, Inc. (AM+A). A graduate in physics from Princeton University and in graphic design from Yale University, in 1967 he became the world's first graphic designer to be involved full-time in computer graphics.

Mr. Marcus has published, lectured, tutored, and consulted internationally for more than 30 years and has been an invited keynote/plenary speaker at conferences of ACM/SIGCHI, ACMSIGGRAPH, Usability Professionals Association (UPA), and the Human Factors and Ergonomic Society, as well as conferences internationally. He is a visionary thinker, designer, and writer, well-respected in international professional communities associated with Web, user interface, human factors, graphic design, publishing, and desktop software application development.
The Indiana Chapter of the UPA encourages design principles that aid in the creating, enhancing, and servicing usable products and services. Last year's World Usability Day involved more than 100 events in more than 35 countries. Be a part of the global experience this year as Indiana does its part for World Usability Day!

Location: IUPUI Campus Center
3rd floor
420 University Boulevard (southwest corner of Michigan and University Boulevard), Indianapolis, Indiana, 46062
Cost: $50 for professionals
$30 for students
Lunch is provided if you register by November 5th

To register:

Registration: For immediate confirmation of your registration, complete the online registration form.
Online registration form

Event News: Follow us on Twitter #indwud2010

Our paper on Branding Requirements & Web Design just published at ACM NordiCHI 2010 Conference

We have just published our paper on: "Empirical investigation of web design attributes affecting brand perception" on the ACM Proceedings of the NordiCHI Conference 2010.

Full paper reference:
Garzotto, F., Sorce, F., Bolchini, D., and Yang, T., Empirical investigation of web design attributes affecting brand perception, in Proceedings of the 6th Nordic Conference on Human-Computer interaction: Extending Boundaries (Reykjavik, Iceland, October 16 - 20, 2010). NordiCHI '10. ACM, New York, NY, 188-197. DOI=

The web has become a mainstream communication tool used by companies, institutions, celebrities, and politicians to establish, reinforce, or repurpose their brand, almost bypassing more conventional branding media. In this scenario, understanding the effects of the different design qualities of a website on users' attitude towards the brand is of major importance. This paper contributes to the exploration of this issue by presenting a wide empirical study that investigates the degree to which users' perception of a brand is affected by different design aspects of a website, namely usability, aesthetics, and communicability. The results of this multidimensional analysis have implications on HCI research and practice, as they provide empirically founded guidelines to prioritize design choices in relationship to branding goals.

Full PDF paper available here >>>

Paper avaialble on ACM proceedings:

Thursday, July 29, 2010

NSF continuing research grant on "Navigating the Aural Web" just awarded!

I am happy to share the good news that the NSF ( has just awarded my research project proposal on "Navigating the Aural Web", as a continuing grant of the CISE/IIS Human-Centered Computing Program. I am excited to have the opportunity to direct this exciting project as Principal Investigator.

More info about the grant on my web page:

Official award abstract on NSF website:

Saturday, July 03, 2010

Beyond Findability - Our Article just published on the Journal of Information Architecture

Our paper "Beyond Findability" (by Luigi Spagnolo, Davide Bolchini, Paolo Paolini and Nicoletta di Blas) has just appeared on the new issue of the Journal of Information Architecture.

Full citation:

Spagnolo, L., Bolchini, D., Paolini, P., & Di Blas, N. (2010). Beyond Findability. Journal of Information Architecture. Vol. 2, No. 1.

The journal is open access, so peer-reviewed articles can be read in full for free.

Full PDF here:

HTML version:

Beyond Findability - Search-Enhanced Information Architecture for Content-Intensive Rich Internet Applications

This paper details a way to extend classic information architecture for web-based applications. The goal is to enhance traditional user experiences, mainly based on navigation or search, to new ones (also relevant for stakeholders’ requirements). Examples are sense making, at a glance understanding, playful exploration, serendipitous browsing, and brand communication. These new experiences are often unmet by current information architecture solutions, which may be stiff and difficult to scale, especially in the case of large or very large websites. A heavy reliance upon search engines seems not to offer a viable solution: it supports, in fact, a limited range of user experiences. We propose to transform (parts of) websites into Rich Internet Applications (RIAs), based, beside other features, upon interaction-rich interfaces and semantic browsing across content. We introduce SEE-IA (SEarch-Enhanced Information Architecture), a coherent set of information architecture design strategies, which innovatively blend and extend IA and search paradigms. The key ingredients of SEE-IA are a seamless combination of structured hypertext-based information architectures, faceted search paradigms, and RIA-enabled visualization techniques. The paper elucidates and codifies these design strategies and their underlying principles, identifying also how they support a set of requirements which are often neglected by most current design approaches. A real case study of a complex RIA designed for a major institutional client in Italy is used to vividly showcase the design strategies and to provide ready-to-use examples that can be transferred to other IA contexts and domains.

Friday, June 04, 2010

Nielsen's word on iPad Usability - the first Report

Usability and the iPad - the battle between "defending usability conventions" and "promoting cutting-edge design innovation" had begun.

Nielsen Norman Group has recently released
a free-to-download report on the usability of iPad applications.

A brief observation: most of the usability findings reported seem reasonable, but they also appear at times too focussed on minor (wrong?) issues of the user experience, which is actually enhanced and driven by cutting-edge design innovation unleashed by the iPad (i.e. in the iPhone paradigm).
The iPad is targeted to users who are willing and/or experienced to explore, learn new interaction paradigms, and greatly adapt to innovative interfaces. Pushing too much on the infringment of the "traditional" usability conventions (which are contingent, and always changing) does not provide much insight at this point and risks just to hinder the power of design innovation.

Friday, April 16, 2010

Important Insights from Design Synthesis (Jon Kolko)

Jon Kolko illustrates insights about the abductive processes typical of design synthesis and innovation.

Friday, March 26, 2010

IDEO Design Thinking Talk at MIT Sloan School of Management

“Insights are about getting out into the world, connecting with new things. Designers see the world as a source of innovation, not just validation. ”
Tim Brown

Search, Keeping Found Things and Personal Information Management

Thursday, March 11, 2010

1st International Workshop on Interactive Storytelling for Children

Workshop on Interactive Storytelling for Children,
to be held within the 9th ACM International Conference on Interaction Design for Children.

The goal of this full-day workshop is to bring together researchers from a wide spectrum of disciplines who share a common interest in understanding the challenges of interactive storytelling for children. Storytelling, meant as the process of creating narrative structures or of engaging with them, is pervasive in many aspects of children’s life. This topic has received increasing interest by the Human Computer Interaction and Interaction Design and Children communities DC fields, where a variety of technologies and design approaches have been explored to foster new forms of children’s creativity and to increase, through interactivity, engagement, enjoyment, fun, as well as the achievement of educational, cognitive, or interpersonal benefits.

This workshop will explore the design, development, and evaluation of interactive storytelling for this target group from different perspectives: i) the different technologies and interaction paradigms; ii) the different profile of children (e.g., age, needs) and the different contexts of use (e.g., school, home, museums, therapeutic settings; iii) the different roles of children in relationships to interactive stories (authors, consumers, or technology designers).

We aim at bringing together researchers from a wide spectrum of disciplines - technologists, empirical researchers, HCI designers, educators, pedagogy specialists, psychologists, artists - who work in interactive storytelling for children or are interested in exploring the challenges of this domain. Our purpose is to collect participation that integrates different views and ideas, findings and experiences, and to promote an interdisciplinary exchange.

A selection of the best position papers will appear in the conference proceedings and in the ACM Digital Library, and will be considered for participating in a Journal Special Issue on Interactive Storytelling for Children.

For a detailed description of the workshop scope and goals: